Frequently asked questions

 Once your order is confirmed and shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the progress of your shipment. Simply visit our website or the carrier’s website and enter the tracking number in the designated tracking section to get real-time updates on the status of your order.

We accept a variety of payment methods to provide convenience and flexibility to our customers. You can make a purchase using major credit cards, debit cards, mobile payment apps, or other secure payment gateways. The available payment options will be displayed during the checkout process.

We strive to process and ship orders as quickly as possible. The processing time may vary depending on the specific product, its availability, and the volume of orders we are currently handling. Once your order is processed, it will be shipped out for delivery. The estimated delivery time will be provided at the time of checkout and may vary based on your location and the shipping method selected.

We understand that circumstances may change, and you may need to modify or cancel your order. If you wish to make any changes or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that if the order has already been processed or shipped, it may not be possible to make changes or cancel it.

Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if your location is eligible for international shipping. Please note that international shipping may be subject to additional fees, customs duties, and import taxes imposed by the destination country. These charges, if applicable, are the responsibility of the recipient.

Our dedicated customer support team is available to assist you with any inquiries, concerns, or assistance you may need. You can reach out to us through various contact channels, including email, phone, or live chat. Our contact information can be found on our website’s “Contact Us” page. We strive to provide timely and helpful responses to ensure your satisfaction

We regularly offer discounts, promotions, and special deals on our products. These may be seasonal, promotional, or exclusive offers. To stay updated on the latest discounts and promotions, we recommend signing up for our newsletter or following us on social media platforms. This way, you’ll be among the first to know about our exciting offers.

If you encounter any issues with a product after the warranty period, please contact our customer support team. While the warranty may have expired, we will do our best to assist you and provide a satisfactory resolution. We value your satisfaction and strive to maintain long-lasting relationships with our customers.

Creating an account on ZESS Mart is easy. Simply visit our website and click on the “Sign Up” or “Create Account” button. Fill in the required information, such as your name, email address, and a password, and follow the prompts to complete the registration process. Once your account is created, you can enjoy personalized shopping, order tracking, and other benefits.

We are committed to providing our customers with high-quality and authentic products. We work closely with reputable suppliers and brands to ensure the authenticity of the products we offer. If you have any concerns about the quality or authenticity of a product you purchased, please contact our customer support team, and we will address the issue promptly.

We are committed to providing our customers with high-quality and authentic products. We work closely with reputable suppliers and brands to ensure the authenticity of the products we offer. If you have any concerns about the quality or authenticity of a product you purchased, please contact our customer support team, and we will address the issue promptly.